Contact Information

 

Sales & Billing Contact

sales@havendrop.com

*** Orders are shipped from logistic company's warehouse and there is no local pick up for your order.  Sorry we are unable to take phone call, but we have been able to resolve any issue via email.

General Support & Service

  • For Fitbit product support, refer to the instructions in the next section.
  • For other products, billing, or shipping problems: email sales@havendrop.com

Fitbit Warranty Support & Service

All Fitbit devices come with a one year warranty. The warranty covers the device itself but not accessories such as a charger, straps/bands due to wear and tear. Users need not register for the warranty. The warranty will start upon device activation.

Within seven days exchange/return due to faulty device, follow the instruction below:
Return the item with all its accessories including straps and charger in the original packaging box (please include a copy of support email thread to identify the problem) to our receiving agent office (for all returned mails and parcels only) at:

Magmarvel Holdings Pte. Ltd.
66 Florence Road
Singapore 549543

The operating hour of our agent office is from 8.30 am to 5 pm, Mon to Fri.  
After we have retrieved and ascertained everything is in order, you have the choice of a replacement item or receive a refund via PayPal (our payment service provider), which may take one to two days.

After seven days but before the one year warranty period:


If Fitbit support still asks the customer to go back to the seller for exchange/return, then the customer needs to email us the correspondence between him/her and Fitbit Support. After that, we shall inform the customer about the procedure.




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