Terms of Use

TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work is the property of Magmarvel, in collaboration with the Brand Owners.

TRADEMARKS

All trademarks, service marks and trade names used in the site are trademarks or registered trademarks of the Brand Owners.

WARRANTY DISCLAIMER

All products listed on this site is sourced from the authorised distributors of Brand Owners. All products are covered with local warranty, unless otherwise stated. All after sales service should refer to the Brand Owners appointed service centers, unless otherwise stated. For detailed warranty coverage of the product purchased, please refer to the Brand Owner site.

LIMITATION OF LIABILITY

Magmarvel shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Magmarvel has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TYPOGRAPHICAL ERRORS

In the event that a product is mistakenly listed at an incorrect price, Magmarvel reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Magmarvel reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Magmarvel shall issue a credit to your credit card account in the amount of the incorrect price.

TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Magmarvel without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE

Magmarvel may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Magmarvel.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Magmarvel or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. No Magmarvel employee or agent has the authority to vary any of the Employee Haven Online Store's policies or the terms and conditions governing any sale.

PARTICIPATION DISCLAIMER

Magmarvel does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Magmarvel is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Magmarvel reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Magmarvel in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Magmarvel, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Magmarvel may link to sites operated by third parties. However, even if the third party is affiliated with Magmarvel, Magmarvel has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Magmarvel. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Magmarvel seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 

SHIPPING & RETURNS POLICY

PRODUCT WARRANTY TERMS

All products sold via employeehaven.com carry the standard warranty offered by the local authorised distributers of the Brand Owners. As such, warranty coverage of products may differs between countries.

WARRANTY SERVICE

All after sales service will need to go back to the Service Centre of the local distributor, unless otherwise stated. employeehaven.com will include the warranty coverage period and Service Centre details at the product page whenever applicable.

WHAT ISN'T COVERED

The warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn't cover incidental damages. Also, the warranty isn't any good after you open any product that isn't intended to be opened - please don't try and fix anything yourself.
If you have problems or questions, email us at support.employeehaven@magmarvel.com.

ORDERS

PRICES

Your total order price will include the price of the product on the day of shipping plus any applicable sales tax, handling and shipping charges. Magmarvel reserves the right to change prices for products displayed on employeehaven.com at any time and particularly to correct pricing errors that appear on the website.

SHIPMENT DATE

The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Magmarvel does not begin payment or shipping processing until Magmarvel receives all of the information that it needs and full payment or a full authorisation, when needed, i.e. in case of credit card. Magmarvel will begin payment processing for orders placed on weekends or holidays within the next 2 business days. Business days are Monday through Friday, excluding Saturday, Sunday and Public holidays.

Magmarvel generally fulfill orders from Monday to Friday. Orders from the non-working days will be packed by Magmarvel and fulfilled on the following 2 business days. If you receive an email from us on a weekend or public holiday indicating that your order has shipped, please be aware that it will ship within the next 2 business day. Your order for in-stock items that are eligible for within 2 business days shipping must be received before 11:00 a.m., pending payment processing, for there to be adequate time for your order to be processed and dispatched.

Please note:

All orders are subject to approval by our verification department. We will notify you by phone or email should your order be delayed.
Please review the Product availability section below for more information regarding order processing and product availability times.

PRODUCT AVAILABILITY

Magmarvel makes every effort to supply you with the products you order, but there may be occasions when Magmarvel confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. In those circumstances, Magmarvel will contact you to inform you and, if you are interested, Magmarvel may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Magmarvel will cancel your order for products Magmarvel cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Given the popularity of some products, Magmarvel may restrict the number of such items that you may purchase. Magmarvel will post limitations on quantity on the employeehaven.com website or will inform you of product purchase limits at the time it processes your order. Magmarvel reserves the right to change quantities available for purchase at any time.

ORDER LEAD TIMES

Magmarvel makes every effort to ship your product according to the estimated lead times provided by Magmarvel at checkout. The estimated lead times are in business days (Monday through Friday, excluding Saturday, Sunday and Public Holidays). Lead times quoted on the checkout page are for orders where all items are in stock or that can be partially shipped, meaning that items ship as soon as they are available.

Although Magmarvel makes every effort to ship your order according to the lead-time provided, shipping dates may change due to changes in supply or other considerations. If the lead-time changes, Magmarvel will contact you via email and provide a revised shipping estimate.

ONLINE SALES TO END USERS ONLY

Magmarvel online orders are for end-user customers only. You may not purchase for resale. Magmarvel reserves the right to refuse or cancel your order if Magmarvel suspects you are purchasing for resale.

PROOF OF PURCHASE

Magmarvel will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

PAYMENT METHODS

employeehaven.com supports all payment option supported by PayPal (inclusive of major Credit Card direct payment for customers without PayPal account).

SALES TAX

In addition to the price of your purchases, Magmarvel will charge you applicable sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed.

SHIPPING

SHIPPING ORDERS

Orders will be shipped within 2 business days of when the completed order is received and payment is processed, unless you are notified at the time order is placed or receive an email notice, that an item is on "delayed shipping" status.

Note: This does not apply to preorders or items that are marketed online as backordered.

DELIVERY ADDRESS

A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. An additional fee may apply if an address change is made while the package is en route. You must include a daytime telephone number for all orders.

SHIPPING FEES

All Shipping is subjected to a shipping fee and included in the online price. The shipping fee DOES NOT include any imported tax/duties. All import tax/duties is to be borne by the customer.

SHIPPING OPTIONS

To offer you the best possible price and service we strive to work with reputable and reliable delivery agency to handle our deliveries. All orders require a signature for delivery as well as a valid daytime phone number where you can be reached.

DELIVERY TIMES

You will get an expected delivery date for each shipping option during checkout within the next 2 business days if order before 11am.

STANDARD SHIPPING

Products shipped via standard service are normally delivered between 3 to 5 business days after shipment.

REQUIRED SIGNATURES

A signature is required for deliveries. All Magmarvel’s shipments contain valuable products. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone who can act as your agent will be available to sign for your package. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorise Magmarvel to arrange for a delivery that does not require anyone to be at the delivery address.

UNDELIVERABLE PACKAGES

Occasionally packages are returned to Magmarvel as undeliverable. When the carrier returns an undeliverable package to Magmarvel, please contact support.employeehaven@magmarvel.com to make arrangements for reshipment. Packages will be re-shipped at an additional shipping fee.

RETURNS

RETURN ASSISTANCE

To return an item, please email support.employeehaven@magmarvel.com. Any return prior before mutual agreement between customer and Magmarvel, Magmarvel reserves all rights to keep the return items, ignoring customer any assumptions claims.

EXCHANGES AND REFUNDS

You have the option of exchanging the item(s) or receiving a refund for the full amount of the original purchase price within 7 days of receiving the purchased items. Refunds on returned items will be issued in the matching payment form as tendered at the time of purchase, excluding shipping charges. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

CONDITIONS

Please carefully read conditions below. If conditions are not met, Magmarvel reserves the right to refuse the return or to charge a restocking fee of up to 40%.

Please note that Magmarvel does not permit the return of or offer refunds for the following products:

  • Product that was purchased and exceed the 7 days returned window (prior to mutual agreement).
  • Product not in their original full packaging with supplied accessories.
  • Product that is custom configured to your specifications, including personalised products.

HOW TO RETURN OR EXCHANGE AN ITEM

To return an item you'll need to email support.employeehaven@magmarvel.com. Magmarvel will not accept returns without prior mutual agreement between customer and Magmarvel. If you have problems or questions, email Magmarvel at support.employeehaven@magmarvel.com.

Place the original package into a shipping carton.

  • Include the invoice and the reason for the return. If faulty, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer's package.
  • Ship via a service with a tracking number. Return shipping charges are the responsibility of the customer. We cannot accept C.O.D. deliveries and are not responsible for lost or damaged packages.
  • Please allow 2-3 days from date we received the package for us to process your return.
  • All return shipping charges must be prepaid.
  • Send pre-authorized returns to:


Magmarvel
16 Raffles Quay, #41-07
Hong Leong Building
Singapore 048581

RETURNING OR EXCHANGING REQUIREMENTS

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, documentation, and accessories. The value of any missing items will be deducted from the credit amount of a return. For exchanges, we will exchange only what the customer returns.
  • Faulty items may be repaired or exchanged at our discretion for the equivalent model.
  • Any merchandise missing the original Universal Product Code (UPC) cannot be returned.

NOTE: Magmarvel recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Magmarvel or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

NON-FUNCTIONING (NF) PRODUCT: FAILURE OUT OF THE BOX

A hardware product is considered NF if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is NF, please email support.employeehaven@magmarvel.com within 3 calendar days of the invoice date. Magmarvel Support will determine whether the product is NF and offer you the following options:

  • Replacement at Magmarvel expense, will ship another of the same product.
  • Proceed to the local distributor Service Centre for repair and exchange.

 

PRIVACY POLICY

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you contact us using an email address, we may send you an occasional newsletter which announces offers, new products and other information unless you expressly tells us via support.employeehaven@magmarvel.com not to; or click on the unsubscibe link in the electronic direct mailer .

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

DO WE USE "COOKIES"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Magmarvel. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW TO REMOVE OR MODIFY INFORMATION PROVIDED TO US?

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

QUESTIONS AND FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

ONLINE POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

YOUR CONSENT

By using our site, you consent to our privacy policy.

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